We at Earth Artisans, value your trust and are committed to making every experience with us thoughtful and meaningful.

We believe in conscious living valuing craftsmanship, making mindful choices, and respecting our planet. We invite you to join us in embracing responsible consumption and a more sustainable way of life.

Together, let’s choose with purpose and create a positive difference for our planet.

Our dedicated Customer Care team is here to assist you with returns and exchanges in the following situations:

  • Exchanges are made only when an incorrect  size or a wrong article is sent from our side. You must inform us via a call, WhatsApp or email about the same within 24 hours of receiving the product. We will get back to you in 24 working hours. 
  • Incase the customers wants to exchange any product it will be subjected to size and product availability. The exchange can only be initated only by confirmation by our team through whats app or email.
  • If the customer wants to return an article bought, he/she may initiate the return , however the courier charges must be borne by the customer in this case. We will give the customer credit points for any future purchase with us in accordance with the value of the product returned.

To initiate a return, please follow these steps:

  •  Ship the item(s) back to us using the provided address and retain the tracking number for your records.
  • We do not facilitate any return from our end. The client has to return the items at their end and share the tracking details with us in all cases. 
  • The item must be returned within [3-7 days] from the delivery date upon confirmation by our team.
  • The product must be unused, in its original condition, and in the original packaging with all tags attached.
  • Return requests must include proof of purchase (order confirmation or receipt). We request you to provide us the details in mail once you initiate return. 
  • We request our clients to thoroughly go through the size chart of clothing and dimension details of home linen before placing the order and in case if you have any confusion you can call us at our customer care number: +91 810549576 where our team will assist you in selecting the correct size. Being a sustainable brand, we do not keep much inventory at our end and most of our products are made to order. Hence we do not encourage exchanges and returns in sizes. 
  • Products not eligible for return or exchange at all during events like “Final Sale”, “Clearance Stock” or “Non-Returnable”  category at the time of purchase.
  • Refunds – As a policy we do not refund any amount once the order has been placed.
  • We reserve the right to reject returns that do not meet our policy guidelines.
  • Thank you for choosing Earth Artisans. Your support helps us empower local artisans, preserve traditional craftsmanship, and nurture a more sustainable future. We’re grateful to have you on this journey with us. Should you have any questions or need assistance, our team is always here to help.